Frequently Asked Questions

Court at Museum's Gate

4004 Montrose Blvd

Houston, Texas 77006

Garage Remote and Fob entry

Manager= Sohail Iqbal (281-706-8979) Sohail.iqbal@goodwintx.com

Onsite Porter: Pablo esgarcamarillo@gmail.com- 346-741-2068

Onsite Staff:

Andrew is onsite porter- works Monday Wednesday and Friday..

Trash Pick Up Days:

Trash must be placed outside the front of the unit between 6:30am-10am Monday- Wed, Firday. Recycling bins are in the parking garage.

Mailbox Keys:

Obtain from the previous owner or contact a locksmith. Board does not have access or keys to your mailbox.

Pool Keys:

There is no key or access code needed for the pool.

Gate Key / Transmitter:

To purchase Garage Gate Remotes $45 and Pedestrian/ Elevator FOBs $15, contact AMI. Owner must pick up garage gate remote from AMI, remotes will not be mailed. You can purchase a FOB for $15 from the HOA, board.

Visitor Parking:

Every homeowner is assigned two parking spaces in the parking garage. Additional parking is available on the street.

Assessment Due Date:

The Association assessment fee is due on the 1st of each month. Percentage based assessment.

Assessment Late Date:

The Association assessment fee is late on the 10th of each month.

Assessment Late Fee:

All payments received after the due date are subject to additional late charges of $50.00.

School District and Phone Numbers:

The school district is Houston Independent School District. Their main phone number is 713-556-6005.

Additional Comments specific to property:

All signs are prohibited on the property.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically announced in the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Association is responsible for all common area and building and landscape maintenance.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community.

Please submit a request in TownSq and include a picture with as much detail as possible, where applicable. From there, you will also be able to track the status of your maintenance request.

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. There, you will find the Governing Documents and Deed Restrictions.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you.

Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday Friday, 8:30 AM - 5:00 PM.
Phone: 855-289-6007
Email: info@goodwintx.com.
Live Chat is available on our website at www.goodwintx.com.

Deed Restriction Violations Compliance Team: Covenant violation related inquiries can be directed to houcompliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM ? 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com

Make a payment

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail In Your Payment to the following address:

(HCCMG)– Court at Museum's Gate c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193?3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via echeck, there is a $1.50 convenience fee.

**Please Note; If you pay in person at our local office located at 1400 Broadfield Blvd, Ste. #600, Houston, TX, 77084, you will need to make your payments in the form of a check or money order payable to your association.

We do NOT accept cash or debit card/credit card payments in person.

Option 3: Bank Bill Pay Service: If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HCCMG) in the memo section of your check.

• Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code? HCCMG

W hat is the Management ID? 6587

When is my assessment due?

Your assessments are due monthly.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via echeck, there is a $1.50 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance.

Assessments

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This includes utilities, building maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:30 AM ? 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed??

Lender questionnaires can be ordered at https://www.goodwintx.com/

How much does a lender questionnaire cost?

Prices may vary, please order at https://www.goodwintx.com/

Where do I obtain a resale certificate?

Resale Certificates can be ordered via https://www.goodwintx.com/

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via https://www.goodwintx.com/.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners.

With TownSq you can:

1. Easily communicate with neighbors, community managers, and board members
2. Manage your account and pay online
3. Get up-to-date community news and events
4. Request and review status of service inquiries
5. Participate in community polls
6. Access community forms and documents and more…

How do I register for TownSq

Registering for TownSq is fast and easy. Follow the steps below to get started:

1. Visit https://app.townsq.io/ais/sign?up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password?

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right?hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user?recovery to reset your password.